Anonymous

Incompetent

For the second month in a row, Medco has screwed up my Rx. Both times, saying it was the fault of my doctor not sending in the Rx. First time, I was standing at the doctor's office when it was sent and received a confirmation. This past time, my doctor called me and told me it was faxed. Two days later Medco called to say my Rx was being processed. Now, 2 weeks later, Medco says they never received the Rx from my doctor. Now, I'm out of meds, and they will not overnight without me paying additional charges. I will never do business with them again and advise anyone with an Rx that is of a semi critical nature to not use them either
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Johnhenry Tte
map-marker Syracuse, New York

Not Paying Their Part On Scripts

My husband received a notice stating he needed to get his scripts written for 90 days instead of 30. He had our doctor write out new ones and turned them in to Rite Aid. He was then informed Medco would NOT COVER the 90 and would only cover 30, but he has to pay in full.. So we made the call and was told they would only cover the 90 IF he used mail order and they do not cover any part if we have them filled somewhere else. We informed them that we live in New York and that is AGAINST the law to make us use mail order. They said they never heard of it and we have to use their mail order. So now, if we want our meds filled and Medco to pay their part, we MUST use their way or pay for it all. This is totally wrong and against the law in New York.
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Loss:
$374
1 comment
Guest

Totally understand what you are going through. Absolutely HATE Medco/Express Scripts and how it works.

Anonymous
map-marker New York, New York

*** cust. service

they send meds when they feel it is best.. their words. also they demand to be paid before they send you the meds.. also the cust service is horrible the clowns on the phone are rude and ignorant .one clown was chewing gum or cud my medicine is for anti stroke and they will send it when they are ready ..I need this medicine.I have to go to a doctor and get them to fax it to them... Do not send payment at once they call and keep calling . they insist on autopay to your credit card wish there was anotherway
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Nirvaan Etf
map-marker Amlin, Ohio

Medco Worry Free Refill Not Turned Off - No Refund

I had a prescription enrolled in Medco (now Express Scripts) Worry Free Refill program that automatically refills the prescription and mails it to you. I no longer needed the prescription so un-enrolled the prescription from the program, and then, 6 weeks later received the prescription in the mail. I called Medco and was told that when I submitted the request I was presented with two options: Remove the Rx from the program and do not send the next refill or Remove the Rx from the program and do send the next refill. I don't recall seeing a message like this. Medco said they cannot accept returns or give refunds on medications once delivered. Fortunately the prescription cost for this was only $6.60, but it could have been a lot more. I strongly recommend you not use Medco's Worry Free Refill program. I recommend not using Medco at all, but unfortunately for a lot of us, that is not an option.
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Loss:
$7
3 comments
Guest

JenniferLuddy:

Worry-free is anything but. I have received refills after I turned off Worry-free. It also was a cheap prescription, so I ate the cost. Tonight, we tried to turn off Worry-free on a medication my wife no longer uses, but there was no option available other than to ORDER the medication and turn off Worry-Free. Rather than spend 5 minutes on the web site, we had to waste 30 minutes with a customer service rep (driving up your costs!).

I turned off all of my other Worry-Free refills and have printed out the (probably meaningless) cancellation confirmation. WHEN I receive an unordered refill, I will be disputing billing with AMEX.

Nirvaan Etf

I received a credit for $6.60 after posting this message. It's nice that I got the credit. Too bad you have to go to these lengths to get a reasonable response.

Marquisha Rao

Hi. My name is Jennifer Luddy and I work for Express Scripts.

We are sorry you are dissatisfied with your experience and we would like to look into this for you.

Please send your name and contact information to PublicAffairs@***s-scripts.com and we will have a member of our escalation team research and resolve this issue.

Thank you.

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Stephanie S Qvp
map-marker New York, New York

Medco never submitted my prescription refill request

I am running out my current prescription, but when I went to refill it online, it says it will not process for another month. Here is a summary of what I've done so far to get a refill: 9/23/12 – sent an online message: "My current supply of [prescription] will be done on October 7, 2012. I have 1 90-day refill remaining on this prescription. However, when I went to refill this prescription online, it says that it will not process until October 30, 2012. Please advise me how to get this prescription earlier, as I will run out of my current supply on October 7. Thank you." 9/25/12 – received an online message reply: "Thank you for your online inquiry. I can definitely sense your concern regarding the refill date for your prescription and I will be happy to look into that for you. Based on your plan's design, [prescription] is covered with dispensing limitations. Your plan will cover a maximum quantity totaling 7,500 mg within a rolling 23 day period 22,500 mg within a rolling 68 day period. Please note, this prescription may not be able to be refilled, due to a 30 day supply (which is equal to 7,500mg) was filled on 08/22/12. A rolling 68 days from that day, will be 10/30/12. In order to receive the entire quantity of 90 for 90 days in one fill, please resubmit your refill request on or after 10/30/12. I show that a quantity of 60 can be filled now. If you would like your prescription to be filled for a quantity of 60, please respond back to this email with your request, your full shipping address, and I will be glad to reprocess the prescription for a quantity of 60. Please note, reprocessing a prescription is a manual process and delivery is expected in 7-10 days. If you order today (09/24/12), you will have to wait 68 days from 09/24/12, to receive the full quantity of 90 in one fill. Thank you for allowing me the opportunity to assist you today. Have a great day. " 9/25/12: sent a reply online: "Thank you for your response. I am confused as to why a 30 day supply filled on 8/22/12 is not ready for refill on 9/22/12, as that is 30 days later. I would, however, liked to fill that 60 day quantity now, as I am going to run out of my current prescription prior to the 10/30/12 refill date. Please ship this 60 day supply as soon as possible to: [name & mailing address] Thank you." 9/26/12: received an online reply: "Thank you for your online inquiry. I would be happy to assist you with that, however, before I can I would need to know which medication you are referring to. Please respond to this e-mail at your earliest convenience with the requested information. I apologize for any inconvenience. Please let me know if you have any further questions or concerns. Have a great day." 9/26/12: sent an online reply: "Thank you for the response. I need a 60 day supply of [prescription]. Please ship this prescription as soon as possible to: [name & address]. Thank you. Below is the communication history regarding this matter: [copied & pasted all prior communication for reference]." 9/27/12: received an online reply: "Thank you for your online inquiry. I understand your concerns regarding your medication and will be happy to assist. Your previously reply indicates that you need the medication by 10/07/2012 however as previously indicated based on quantity limitations of this medication we are unable to process this medication until 10/30/2012. For additional assistance on this matter please contact member services. " 9/27/12: sent an online reply: "I contacted Medco a number of times regarding a refill of my prescription ([prescription info]). I will run out of my current supply on October 7, 2012, but I cannot refill it online until October 30, 2012 (I am not sure why). I was told that a 60-day supply can be shipped to me immediately, so I will not be left without my medication for 21 days. I was told to reply to the message on medco.com with my mailing address, which I did, and that I will receive the 60-day supply within 7-10 days. However, I have now gotten 3 other responses from various technical support members who do not seem to understand the issue or resolution. Can someone please process the 60-day supply of [prescription] IMMEDIATELY, so I will not run out of my medication? It can be shipped to: [name & mailing address]. If you have further questions, please review the previous correspondence on my account. If needed, you can contact me via [email and cell #]. I appreciate your assistance in getting this matter resolved and understanding of the urgency of the situation. Thank you." 9/28/12: received an online reply: "Thank you for your online inquiry. I will be happy to assist you today. Mr records indicate that you spoke with a representative earlier today, and a request was submitted to fill your current prescription for a 60 day supply. Since this is a manual fill, you will not be able to view the status of this order until it actually ships. If I can be of any further assistance, please contact me." 9/28/12: called Medco because no status is posted online yet; they indicate that a 60-day refill of [prescription] was submitted to pharmacy & it could take up to 7 days to process (if I don't see anything online by 10/1/12, they advised me to call back to follow-up) 10/2/12: called Medco because no status is posted online yet; their records show refill is being processed, could take 8-10 days from 9/28/12 to receive it (can expedite the shipping but not processing); representative sent a note to pharmacy explaining dates of refills (90 day mail order sent on May 16; 30 day pharmacy refilled on Aug 22); if no status is posted online by 10/3/12 at 9 am, call back & ask for a supervisor to rush the process 10/3/12: called Medco & spoke a supervisor because no status is posted online; they submitted a request to my plan for a back-on-track authorization so I can fill my 90 day supply every 68 days as usual; it will take 48 hours to process this, so I will receive my 90-day supply on 10/5/12 via UPS; if the back-on-track authorization is denied, I will receive a 60-day supply on 10/5/12 via UPS (NEVER APOLOGIZED FOR THE INCONVENIENCE/ERROR) 10/5/12: I TOOK OFF WORK TO WAIT FOR THE UPS DELIVERY BECAUSE I LIVE IN AN APARTMENT BUILDING AND THERE IS NO WHERE FOR THEM TO LEAVE IT 10/5/12: called Medco & spoke to supervisor because online order status says "Order submitted on Oct 4, Unable to complete request"; his screen shows that back-on-track authorization was denied on 10/4/12; sent a request to the supervisor I spoke to on 10/3/12 to call me by end of business today (might have to fill 30 day supply in pharmacy while they fight for back-on-track authorization to process, but they will reimburse me the cost of the 30 day supply) (NEVER APOLOGIZED FOR THE INCONVENIENCE/ERROR) 10/5/12: called Medco & spoke to supervisor because I never received a phone call; apparently, the first supervisor is not in today; there was no record of the request to submit a 60-day refill if the back-on-track was denied, so he submitted one now (should take 3-5 business days from today to be processed by the pharmacy); I AM RUNNING OUT OF MY PRESCRIPTION ON 10/7/12, so they said that if I do not want to wait for the 60-day refill, I can refill a 30-day supply in the store. However, I don't have a prescription for that, and it is now 5:30 pm on a Friday so I cannot get one from my doctor. Also, NO local pharmacy carries this prescription. He will have the first supervisor call me tomorrow when he is in to give me an update. NEVER APOLOGIZED AND HAD THE NERVE TO ADVISE ME TO NOT WAIT UNTIL THE LAST MINUTE TO REFILL MY PRESCRIPTION IN THE FUTURE. Told me that once I receive the 60-day refill, contact the State of NJ to request a back-on-track by calling member service # on back of my insurance card. NO RESOLUTION, NO MEDICATION. Thanks Medco.
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2 comments
Guest

Stephanie's story is unbelievable and truly indicative of the crazy world we live in. In short, my story is that I got an email message from "customercare@***.com" with the subject line, "It's time to refill your prescriptions".

I tried to renew via the link in the email, but after trying several times to have the site "recognize me", it told me my birth date was not my birth date. I submitted an "Online Inquiry" and received a response from "memberservices@***.com". I tried again to "log in", following the instructions in the email. Still no luck.

Finally I called the "Web Support" number at the bottom of the email and a nice man helped me. (I trust my meds are in the mail. We'll see.) Having recently gone through three weeks of "banking ***" due to the vagaries of "electronic banking", I fully support human-to-human contact. That technology is now getting in the way of accomplishing simple tasks is just ***.

It's very frustrating and makes me ANGRY.

What a waste of our time. (And I'm not even talking about our Sick Care System.)

Guest

Medco has lost Rx many times. they have told me I cannot have a refill when I have had two or three left.

Medco has sent me a brand name drug after I had been receiving the generic for more than two years. The difference in price was $300.

Compared to my usual of $13. they are either incompetent or crooks!

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Anonymous

Medco/Express Scripts Horrible Customer Service

Sorry to hear that I am not the only one dealing with this horrible company! If this were an isolated incident, it would make me feel much better. The company messed up my order and I have been trying to get everything back in order for the last week. I thought it was all taken care of, based on my conversation with a supervisor. My docter even called in the order personally, yesterday. I called today just to make sure, only to find out that as of Monday, information the supervisor should have seen on the computer was not made known to me until today and now I back where I started. It seems from the post that I have read, many of us consumers are willing to pay to go to CVS, Walgreens, and other pharmacies and not deal with this company. It would be great if we could all afford to take our business somehwere else. I must say that I have never had issues with CVS or Walgreens with any prescription. I am now going to start shopping for another pharmacy!
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Loss:
$50
Anonymous
map-marker Rockford, Illinois

Medco is paid to fail

I was switched from walgreens mail-order to express scripts(medco) about 2 years ago. I never had a single issue with walgreens over a 10 year period. With medco, non-stop problems. First, they denied one of my med's that I was getting for years from walgreens.How can they decide to deny a medication that I have been getting, with the approval of my doctor and the previous administrator( walgreens). That is very dangerous because some med's can't be stopped abruptly and I may not find another medicine that is effective. They don't care about our well-being! My coverage has not changed according to my employer,..yet they effectively reduced my benefits by taking away my medicine .. how can they deny what was approved for 8 years. My doctor said he was having issues with all his patients that were switched to medco. then they said i had to have my doctor wreite a prescription, i had to pick it up and then mail it from my home. after 3 weeks waiting, they sent a denial letter. I've spent countless hours on the phone with them, so bad that I nearly lost my mind. Don't they know we are sick and all this trouble is difficult? My company chose them to save money no doubt. How do they accomplish this......by denying medicine and giving the runaround. They're not worried about complaints......saving the employer money is #1 and the complaints are actually a good sign in the view of the company. I'm convinced it is intentional; as long as it saves money who cares(except us of course)
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Loss:
$1000
3 comments
Guest

I go to the trouble to locate the generic medications on Medco's website so the doctor can have a list of what they cover. After getting a prescription, I take it to get it filled and then Medco flags the prescription telling the pharmacy that the doctor has to call them for preauthorization.

This could have been done at the doctor's office had Medco’s website been informative but now it just created more work for everyone concerned and I am without medication that might keep me out of the hospital. Why doesn't Medco put this information on their website and quit running people through the ringer? You bet I would like to see Medco get in a lawsuit to show them they are not God.

I plan on calling the Oklahoma Insurance Commissioner’s office and filing a complaint. I would suggest others in call the Insurance Commissioner’s office in your state.

Andrea Ahw

Different insurance companies have different drug rules. What reason did they give for the denial?

Also, Express Scripts does NOT allow patients to mail in scripts.

Doctors have to FAX them in. THAT may be your issue here.

Guest
reply icon Replying to comment of Andrea Ahw

They absolutely allow patients to mail in scrips. That is presented to you as one of your options, when you call the Express Scripts hotline number to set things up.

The other option is to have your doctor call in the scrips, then call Medco and give them your payment and shipping info. This option was much easier than a 2-hour round trip to the doctor's office, so I picked it.

But the option to mail the scrips in yourself is definitely available.

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Anonymous
map-marker Washington, District Of Columbia

Years of worthlessness

I've been through years (almost 6 now) of Medco screwing with me. I fought over 6 months through an appeal to have a brand-name medically necessary waiver entered into my account only to have them "forget" about it time and time again. Every time I call to get someone I get a different story, lost orders and confusion. About half of the "worry-free refills" that are supposedly faxed to my doctors office are never faxed, yet when I call Medco and request them to actually fax something they refuse, insisting something was faxed (it wasn't, I called and talked to the ONLY lady who worked there at the time!) After spending 20 minutes on hold yesterday, and going through the first person who "wasn't trained" and transfered me to a second person, I spent 20 minutes to have one prescription order approved (for $1048) and another one "re-faxed" to my doctors office. Today, I get a call from Medco, and after going through another customer rep who "isn't trained" to wait on hold and finally get someone who is trained, I find out he thinks my first order was canceled! Thankfully it really wasn't, but you have to dig around in my account to find that out. Then, my "brand-name necessary" drug is being billed at $1500 instead of the lowered rate it should be. His words? "You have no insurance until your deductible is met" What does that have to do with my waiver? The waiver from the doctor states that the generic drug does not have the effect on me that the brand name drug does. My appeal was approved by Medco to have the drug covered at the generic rate. I should only be billed at the generic rate, whatever it costs for 3 months of generic, charge that, not $1500! But according to them my "waiver" (and my disease) doesn't exist until my deductible is met. Do my medical issues magically dissapear until that point in time? I should pay the same rate before and after my deductible, that's what my health insurance does, this just seems illegal to me! I'm happy to pay whatever the full price is for 3 months of the generic ($300-400? he couldn't tell me what it was) but not $1500. This is just another step in a long line of worthlessness from this company.
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Loss:
$1100
DG G
map-marker Colton, California

ANOTHER GOOD ONE & SUGGESTIONS

I read some of the experiences about Express scripts-Medco. DO NOT have your credit card on file-- Do not pay online. I k+now it is convenient, but you should not do it unless you know the company is trustworthy first. From reading the other complaints, I changed my card online to a non valid #. I write them a check and mail it the good old fashioned way so I have a paper trail and dont have to fight with a credit card company later on. Here is what happened to me. There were several instances. The first was a prescription that I was taking and was originally filled at CVS. When I got it filled at Medco, it was a different brand and it made me so ill that I was vomiting. Obviously it lacked a coating. I called Medco and spoke to a pharmacist who told me what I had to do...find out the brand and have my doctor write out the prescription a certain way, which he did ...TWICE. Of course it was still filled with the old manufacturer, and I was told it wasn't written with any specifics when in fact I saw it being written in the computer. The pharmacist was a *** to say the least and told me what I was told the first time was how it had to be written(DUH). I had to go back to the doctor, pay another co-pay and write the prescription AGAIN. Medco called the doctors office and spoke to a clerk there, hounded her and wanted to know the reason why. She reiterated what was written on the RX(reason was written already). Someone else called her from Medco and was quite unprofessional(no surprise) and rude to her and they sent me not what was written, but what they wanted to send me. They had ZERO intentions of filling this RX the way it was written. You had all of the info, so you call a clerk/non physician who knows squat?Nice try. It gets better. I had lumbar spinal fusion surgery. I brought the RX to CVS and the *** non pharmacist behind the counter told me I could only get a 30 day supply(which was correct) but she said she could only give me 30 pills, and it was written for 2 a day so it should have been 60 pills. So like an ***, I mailed it to Medco. Keep in mind I just got out of the hospital and am not even supposed to be driving much. This was an RX for a narcotic. I allowed for the weekend and the Post Office, it to be filled and when I would run out of the supply I had. SEVENTEEN DAYS LATER, nothing. I called. I was told there was a discrepancy. They could not tell me what it was. I politely asked to speak to someone who could resolve it. I was transferred. The first thing she said to me was confrontational and that I had treated the previous rep in some awful manner!?HUH? WOW Im getting flack for being nice, what would happen if I wasnt nice? I was about to find out because they make it up as they go along. I was told they needed to contact my doctor. FINE. Had they contacted my doctor in the past 17 days they had the RX? NO. Had they advised me? No. So Im laying here, with 2 pills left for 1 day on a strong narcotic after I just had stuff yanked out of me and replaced with chopped up bone and metal and they are acting like it is for a hang nail. I'll cut to the chase. It was a rather lengthy phone call, because I asked to speak to a manager who was pissed because I wouldnt allow her to call me back(because I knew she wouldnt)while calling the doctors office. She pretended no one would answer(at a major hospital?) and actually hung up on me. Funny I got right through to the doctor. I had written down names and times. I looked online for some officers name and found nothing. Interesting. Meanwhile I got a form letter from Medco asking for me to call them( a little late with the letter weren't they?) I wrote all over the form letter asking why should I call they when they didnt specify a reason. Along with I sent a complaint letter--IN DETAIL. Well, they made the mistake of calling me. I knew they had a # to reach me. She wanted to let me know they received "my grievance". I gave her an earful and they can adjust my bill or send me a prepaid envelope to return this *** RX I cannot take.. I dont care it was for $4. And they can adjust the $15 fedex charge for an RX they sat ob for 17 days. They did, but the point is I shouldnt have had t go through this, shouldnt have had to waste my time on the phone or writing a letter or chewing her a new one.
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1 comment
Guest

This company is a poor excuse for a mail order pharmacy! The people that work there are extremely rude and don't listen!

This is very dangerous when you are dealing with medicine that can KILL people.

I've been trying to get a prescription filled for 23 days now and keep getting a different answer everytime I call and they have the nerve to ask or say something that I just stated seconds before, if they actually listened they would not be having me to repeat myself so many times. If anyone knows who I can file a complaint with that can make an impact with these idiots please let me know.

Briar Syu
map-marker Lovettsville, Virginia

Sick of Medco/express scripts screwing me over!

What happened? What hasn't happened. I've been charged for a medicine I never received, TWICE and I've had a prescription I didn't even ask for filled, and almost had to pay for but I caught it before it left their pharmacy. My recent issue with them is that I ordered a medication from them and never received it in time before my pills ran out so I started going through withdrawal like symptoms from this medication. I had to order an emergency one month supply from the local pharmacy and was charged the SAME amount that I had to pay for the 3 month supply. I contacted them to find out why, and of course wasn't given an answer. I then contacted them back because I still haven't received my medication and they told me "sorry but since the post office marked it as delivered the only thing you can do is order another one for ANOTHER CHARGE OF $103.00 umm no, that's not a good enough answer for me. I'm not paying for something I never received and I've had this happen before so I took my payment information out of their system so the next time I ordered medicine they wouldn't send it to me until I gave them payment information, I explained to them the situation I dealt with before and I don't feel comfortable paying them in advance but my answer was "too bad". Needless to say, I'm still fighting with them about getting my medicine I never received. The post office told me that maybe a kid in my neighborhood stole it out of my mailbox. Well if that's the case then medco needs to have some sort of insurance policy for situations like that. I'm seriously annoyed with this company! and I guess there is nothing I can do about it which is more upsetting to me!
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Loss:
$308
Vannesa Cjh

Billed for medications I did not ask for

Updated by user Apr 16, 2013

Medco has been redeemed in my eyes. They have reimbursed me the $60. All is forgiven.

Original review Mar 16, 2013
Billed for medications that I did not ask for and do not want. In fact, I had specifically asked not to be sent anything without my approval. Medco claims to have no record of my phone call -- how convenient... It is too bad companies like this are in the business of health care. Agree with a previous reviewer that Medco is only interested in profits. Have written to the Better Business Bureau. I wish I did not have to deal with Medco, but unfortunately they run my employers prescription benefit plan. Wish we had a choice of prescription plans...
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Loss:
$60
1 comment
Guest

I've had the same exact problem! I've returned meds twice already.

I told them I will not pay for them. I told them not to send anything out to me, keep my rx's on file and I will call when I need them, but of course they sent them, and I made them take them back.

Felissa Chu
map-marker Fort Lauderdale, Florida

MRS. PENA

ACCREDO HAS BEEN BILLING ME WRONG AMOUNTS, NOT APPLYING MY PAYMENTS AND THAT OF ASSISTANCE PROGRAM. WHEN I HAVE WRITTEN LETTER AFTER LETTER THEY SIMPLY IGNORE AND WHEN I CALL THE REPRESENTATIVE OESNT UNDERSTAND WHY THEIR BILLING AND TELLS ME A SUPERVISR I GOING TO CALL BACK BUT IT NEVER HAPPENS. WATCH OUT FOR THEIR STATEMENTS THEY BILL YOU FOR AMOUNTS YOU'VE PAID AND I DON'T KNOWWHERE ASSISTANCE PAYMETRS ARE APPLIED TO OR WHO'S POCKET. IF I DON'T GET THIS 7TH REQUST FIXED BY ACCREDO AND THEY STOP BILLING ME FOR AMOUNTS I'VE ALREADY PAID AND SOME BY CHRONIC ASSISTANCE PROGRAM I WILL HAVE TO REPORT TO BBB AND HOWARD CHANNEL 7 AND DONT KNOW WHAT ELSE TO DO. TY ARE HORRIBLE, I GUESS A BUNH OF LAZY PEOPLE WORK THERE.
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Loss:
$4150
Jabbar Ilo

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Verified Reviewer

Prescription Not Filled - No Assistance from Customer Service

Previous posting about being out of a drug and not getting anywhere with the "Customer Service" representatives is all too familiar. Just went through a 3-week ordeal that still isn't over. A request for a refill done on-line was denied because a prescription was ALMOST expired (4 days before), but I was never notified. After a week when I realized I didn't get called to arrange the shipment, I contacted them to be told that the order had been canceled because NOW they had no valid script on file. After notifying my physician and getting a new script sent to them began started a series of interactions with staff both at Medco and Accredo (their specialty drug section) which ultimately got me nowhere and ended up with arranging for a delivery well after I had no more medication. Finally expecting to pick up the shipment today at my local FEDEX drop center (the meds need to be signed for and I have done this for the past year or so), I get a call asking me why I had refused delivery. Since it was to go to the FEDEX drop point, this confused me. When I called to find out what they were talking about, I was informed the package had been sent via UPS NOT FEDEX as had been done multiple times before and as I had specifically requested on multiple conversations with their staff on multiple days in the just the past week. I was told that a supervisor would call me back. They did not so I recontacted the person who had called me. To her credit she tried to get someone on the phone with me who was in the ordering end for almost 20 minutes (this woman's job was only to trouble shoot pre-scheduled deliveries). She finally got someone on the phone who told me that they would not be able to send the package out via FEDEX at this point, and that if I wouldn't accept the medications (this was my fault evidently because I have to work and could not be home on short notice to take delivery or identify another location for them to leave it),after a certain period of time the medications would have to be returned to Medco/Accredo and destroyed (the meds are refrigerated. BUT - and here's the kicker - Accredo could not then redo the delivery because the insurance carrier would not authorize another charge because of the cost of the medications. If I then still "wanted" the drugs I would be responsible for the $15,000 charge - FOR A MISTAKE THEY MADE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! After me actively asking why I could not pick it up directly from the UPS office (this was not spontaneously offered to me initially), I was told tersely that I would need to speak to the first person who had contacted me today and find out if that was possible. That woman put UPS on a conference call and arranged to have the package held at a location that was relatively close to my home. Hopefully this saga will end tomorrow. I wish to GOD that I did not have to use this company.... (the loss posted is potential if they don't get this right)
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Loss:
$15000
Anonymous
map-marker Anaheim, California

Angry and paying through the nose!

I was given singulair generic(50.00) as soon as it became available.Started suffering from asthma 2 weeks later and Pulmonoligist prescribed Singulair Brand name for asthma.Medco sent me to local pharmacy for 7 day supply at 0 charge but pharmacy wanted to charge me the copay of 45.00 more on top of paying 90.00 for the medication at Medco. 2 1/2 months later I called to refill Singulair medication.Called and spoke to a rep that chastised me for thinking that the pharmacist would give me the generic since the Dr wrote Brand name. 7 days later I opened the package and had another 90 days worth of generic singulair. The Phamacist decided that the generic was acceptable.5 Days and 4 hours of phone calls later they decided to give me the prescription as written. Still charging me the 50.00 plus the 90.00 for a 140.00 for 90 days of medication. I have paid 280.00 for 6 months instead of the 180. that I should have paid. They just sent me 2 prescriptions for 1 month supply for the price or the 3 month supply. Another 140.00 for 1 month supply of medication versus 3 months at that price. Who do I complain to? Do we have a case to file class action?
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Loss:
$780
3 comments
Guest

At least you got your prescription! And yes, you are lucky that it wasn't &300.00 like mine is.

Went through basically the same thing at pharmacy level because Medco sent my prescription to an address I had not lived at in 6 years. They admitted it was their fault, but told me they would have to send out the new one as an "early refill". I never got the lost script, but both were set up on a payment plan, and they won't cancel the lost script or refund the money, stating that my next refill will be at no charge(Huh? How can that be when I'm paying for it NOW) I have told them my dr may change the med after my appt in 2 weeks, And that I want a refund.

They won't do it, just keep telling me they will see what they can do. I'll join that class action suit with you.

Guest

Your suffering from more than asthma if you think you can sue over that!!!!!!!!!!!!!!!!!!!!! :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin

Guest
reply icon Replying to comment of Guest-648666

Read mine. You wouldn't laugh if they were taking $200.00 a month out of YOUR account.

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Anonymous
map-marker Dallas, Texas

Brand Medically Necessary Ignored

Well about a year ago I had a doctor wright a script where they were supposed to indicate brand medically necessary. The DR explained me he believed he had but I received the generic medicine. I just wrote it off to him having a bad day. Today, (4/11/2013)the same thing happened as almost a year ago. This time I stood over the doctor as it was typed into the computer. Medco/Express Scripts or whatever the *** the name of this incompetent company is again is refusing to take responsibility. I saw it with my own eyes. PAY THE EXTRA MONEY AND JUST GO TO WALGREENS OR CVS!!! At least you will walk out with the correct medicine
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