I have been trying to get an approved RX from my Dr. Filled from ExpressScrpits for 4 months now. 5 or 6 calls later, (with being on hold up to 45 minutes at a time. iT WAS PROMISED FINALLY THAT IT OWULD BE EXPEDITED. That was yesterday. I come in today - 2 letters from them. Now they have decided they must spek with my dr. to review my medications that I take before they will ok this RX????WHAT???? I didn't give them permission to speak to my doctor. They are NOT doctors and have no business sharing any of my medical information to a doctor that I have not given permission to.
It was just another way to NOT pay for this particular RX...They denied it 4 times...Finally approved. So instead of EXPEDITING like they promised, we are back again to NO DATE AND NO APPROVAL. I was so made, I said, forget it my RX. I'll freaken die before I use you again. I told them after that I took my blood pressure and it was up 150/105 and suggested that maybe they thought it was funny to see if they could give me a heart attack or a stroke. I've taken this med for a year now, and have had no other medicines added from anyone else for over 2 years now...
I just told them - calcel that RX. Cancel everything in your system. I absolutely refuse to deal with you again. No pill is worth it. If I keel over, I've kept your notes over 4 months, and YOU can deal with it, but I'M done with your incompetence and God-Like attitude. You are a pharmacy. Worse, you are a commodity group that goes out to all different places for cheap prices. Not sure of the quality since you never know where it comes from.
I am truly wondering if I can sue them for severe stress
Product or Service Mentioned: Medco Prescription Refill.
Reason of review: Poor customer service.